Frequently asked Questions

Are your meals really delivered fresh?

We are proud to let you know that all meals are made fresh to order, so they are delivered the freshest that they possibly can be to your door.

Another point to mention that makes us stand out from our competitors is that our meals will stay fresh in your fridge for seven days thanks to our special pack and chill process that we use in house. 

When will my order be delivered?

Please check your email order confirmation to confirm what date you had selected for your delivery - Where you live will depend on whether it is Tuesday, Wednesday or Friday.

We are also excited to share that on the day of your delivery, you are now able to track the Estimated Time of Delivery through our Easy Routes App.

When your order leaves our kitchen you will receive an email notification advising of your meals ETA, then (just incase of traffic or other delays) you will receive another notification when your order is only 5 stops away.

What happens if I am not home for my delivery?

Not to worry! Your order will be delivered in our very special environmentally friendly Chilltainer with icepacks. This will keep your delivery safely chilled for up to two hours.

Do you accommodate special dietary requirements?

We do our absolute best to accommodate our customers dietary requirements - if you have a special request please call our team on 02 4910 0445. We would be happy to discuss this with you.

How do I reheat my meal when frozen?

It is highly suggested that you take the frozen meal out the night before to thaw in fridge (as you have suggested you complete already) however if reheating frozen peel back corner of seal and place in microwave for 3 mins, then take out of microwave and completely peel off seal, stir meal slightly and place back in microwave for another two minutes. Take the meal out to test for meal temperature, if not heated through, stir slightly and place in the microwave for another 30 seconds. If still not reheated, repeat the last step.

Do you accept Commonwealth My Aged Care codes?

This is an area that we are constantly researching ways to assist the numerous enquiries asking us about this. Unfortunately we do not have the ability to accept these codes but will continue to do our best to make this a possibility.